In the fiercely competitive world of e-commerce, creating exceptional online customer experiences is paramount to a business’s success. To maximize conversions, enhance customer satisfaction, and foster brand loyalty, e-commerce retailers must provide fast, personalized, and accessible support to their customers. In this blog, we will explore the benefits of integrating Whitelabel Chats’ live chat support
The Easiest Way To Turn Website Visitors Into Customers
With a real human chat team connected to your website, you’ll always be there 24/7 to turn visitors into customers or answer any questions they may have about your business, products, or services
How Our White Label Live Chat Agents Work
Engage The Visitor
We proactively Engage the visitor and don’t waste any time forcing them to add their name and email, we do that later!
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Have a Conversation
When the visitor is engaged and feeling like they are understood, then they are 62% more likely to give you their contact information.
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Pass The Lead On
After we engage, we get their contact information and send all the details to whoever and wherever you want it to go to.
Optimize Customer Experience With Real-Time Chat Analytics
With the advanced analytics dashboard you’ll know:
- How many chats turned into leads and which department those leads are distributed to
- How well our agents handled the chat and how long it took them to respond to the first message
- How many visitors your site is getting, where their coming from, and what time of day is bringing the most traffic
Be There When Customers Need You
Check Out The Video Below And See How A Live Chat Agent Can Increase Your Website Conversion Rate
BUILDING RELATIONSHIPS
IN A BETTER WAY
Why Are Our Live Chat Agents Better Than Other “Live Chat” Providers?
- We provide the people behind the live chat 24/7 so there’s no sourcing agents on your end
- The visitors can immediate start typing without the confusing yes or no questions to start the chat
- We pro-actively open the chat dialog box
HEAR WHAT OTHERS ARE SAYING
ABOUT OUR LIVE CHAT AGENTS
"Within 60 Days We've Been Able To Double Our Online Leads..."
– Ryan Rendfrey
"We've Had A Lot Of Good Success That's Came Through The Chat Process..."
– Ron Martin
"The Live Chat Creates An Instant Personal Connection With Someone Coming Through Your Website..."
– Caroline Brown
"One Of The Best Things About Using The 24/7 Live Chat Is Converting More Of The Website Traffic Into Sales Leads..."
– Aleck Del Prado
Frequently Asked Questions
How can I add White Label Chats Software to my website?
To add White Label Chats to your website, follow these steps:
- Sign up for a 30-day free trial.
- Download the software.
- Paste the code to your website.
- Start chatting.
What kind of pricing plans are available?
There are two plans available:
- Classic ($50/month per user): Download and use White Label Chats software.
- Premium: Benefit from our 24/7 dedicated human live chat team, and the help of a Project Manager. Get pricing for our team to greet your visitors.
What is your cancellation policy?
There is nothing to sign and you can cancel at any time. All we ask is that you provide us with a 30-day notice prior to cancellation.
Can I invite visitors to chat?
Our chat software will proactively engage each and every visitor browsing your website and then notify you when someone starts a conversation.
Is the chat window customizable?
The chat window is fully customizable. Possible modifications include – changing the color scheme, adding your logo, positioning the chat window, making the chat window larger or smaller, and changing the language of the chat window.
How do I get a dedicated chat team?
We provide highly-trained live chat agents dedicated to engage your website visitors, so your team has more time to focus on the work that really matters.
Can visitors chatting on mobile devices also chat with us?
Yes, our software works seamlessly across all devices.
Can I block a visitor from using the live chat?
Yes, you can block any visitor based on their IP address.
How does White Label Chats work after business hours?
Our chat team is available 24/7 and will be attending to your website visitors even if your business is closed for the day. See all the benefits of live chat for your website
Can I send chat transcripts to anyone?
White Label Chats allows you to send chat transcripts to any email address.
What kind of reporting is available?
We offer a variety of reports. Here is a list of the key metrics you will have access to:
- Total chats: A conversation between a visitor and a chat agent.
- Meaningful chats: A chat in which any sort of assistance and qualification has been provided to the visitor.
- Average chat duration: How long it takes to handle a chat on average.
- First response time: The average amount of time it takes for our agents to respond to a new chat.
- Average response time: The average amount of time it takes for our agents to respond to messages in general.
- Average chat sending time: How much time the chat agent took to email the chat transcripts to you.
- Engagement percentage: Percentage of chats out of total visitors who were greeted by us.
- Depart-wise chat distribution: A breakdown of the types of chats you’re visitors are having (i.e. customer service, sales, general, careers, etc.)
- Hour-wise chat frequency: A breakdown of what time of day your visitors are chatting the most.
Our reports are fully customizable. If there is a key metric you’d like to track that we do not currently support, let us know and we will work to integrate it into your reporting.
Does White Label Chats Support multiple languages?
Yes, we currently support English, Arabic, Spanish and French.
Ready To Test The Chat Team For Yourself?
HERE'S WHAT TO DO NEXT
STEP 1
Click the button below and schedule your risk free demo call
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STEP 2
During the call we will go over what it would look like to get you setup and ready to go
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STEP 3
If we both feel it is a good fit for your company to use our chat team we will start the on-boarding process
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